Would you like to manage a service that makes a positive difference to the lives of vulnerable older people and their carers? We have an exciting opportunity for a manager of our Day Care Service in Maldon. This is a part-time role offered as part of a job share arrangement. You will have experience of supporting people with dementia, whether gained in a professional capacity or as an informal carer. Management experience is preferred but not essential.
Maldon Day Care Service provides an opportunity for older people to mix socially in a safe environment and engage in stimulating activities with the support of trained staff and volunteers. A varied activity programme caters for a wide range of interests including quizzes, singing and gentle exercises, and a cooked lunch is also provided. Day Care also provides a vital respite break for family Carers. The role of Day Care Manager involves overall responsibility for the service, and management of experienced and dedicated staff and volunteers.
Action for Family Carers is a thriving charity which for over 30 years has been providing support for Adult Carers and Young Carers – people with unpaid, caring responsibilities for others. We are a Carers Trust Network Partner and Trusted Charity. We provide support, information, counselling, Young Carer clubs and respite care across Essex, working within schools, with GP practices and in a variety of community settings.
Location
Brickhouse Farm, Poulton Close, Maldon, Essex, CM9 6NG
Salary
Salary £26,300 pro rata (Actual salary £15,780)
Hours
Part-time 21 hours per week (3 days/Job share)
Responsibilities will include:
· Taking responsibility for day-to-day delivery of Day Care services
· Managing staff and volunteers
· Helping to promote the service locally through networks and forums
· Gathering evidence of positive impact and outcomes
· Engaging with local Carers and their families
You will need to be:
· Enthusiastic about supporting people experiencing dementia
· Able to support and motivate staff and volunteers
· Highly organised and proactive in managing the service
· Able to work flexibly and independently
We offer:
· Full induction and relevant training
· Contributory pension scheme
· 24-hour Confidential Staff Helpline
· An opportunity to help vulnerable families in the local community
· A chance to be part of a supportive and friendly team
Further Information
Job Description
Operational Management, Service Delivery & Quality:
· Taking responsibility for day-to-day delivery of Day Care services
· Managing the recruitment, training, supervision and retention of Day Care staff
· Supervising Day Care volunteers · Directly supporting delivery of Day Care wherever appropriate
· Ensuring Day Care sessions and activities are stimulating, safe and achieve agreed service user outcomes
· Undertaking individual service user assessments
· Identifying appropriate service user outcomes and ensuring that outcomes are met, recorded, monitored and reviewed
· Proactively supporting promotion of Day Care to attract new service users including via local networks and forums
· Establishing positive working relationships with key local partners and stakeholders
· Working with the Senior Management Team to identify and agree local service priorities and activities to address these
· Maintaining accurate and up to date information on the client database.
· Supporting efforts to raise funds via grant applications and local fundraising activity
· Supporting efforts to promote the Charity and its services across the community
· Carrying out any other duties as directed by the Chief Executive Office
Safeguarding, Health, Safety and Risk Management:
· Undertaking risk assessments and identifying appropriate risk mitigation including arrangement of appropriate levels of staffing
· Ensuring appropriate reporting of and response to near misses and incidents
· Ensuring appropriate reporting of and response to any safeguarding concerns
· Sharing relevant learning within the Day Care team and across the organisation
Finance and Budgeting:
· Supporting the central team with Day Care budget monitoring and reporting
· Supporting systems and processes for collecting fees
· Maintaining accurate records of expenditure
· Authorising purchases and payments within agreed limits and budget
· Complying at all times with financial procedures
Quality Assurance:
· Monitoring and reviewing practice in line with best practice in the delivery of Day Care services
· Engaging service users and Carers in planning delivery and review of Day Care sessions
· Leading on local engagement with service users, with staff and volunteers in driving quality improvement
· Contributing to organisational quality assurance activity e.g. via Quality Working Group
Monitoring & Evaluation:
· Identifying and sharing evidence of impact and outcomes
· Reporting on service performance, issues and trends
· Contributing to reports for funders, website and social media
· Supporting efforts to identify needs and share learning
Other:
· Ensuring full compliance with all Policies and Procedures including but not limited to:
– Financial Procedures
– Safeguarding Policy and Procedures
– Equal Opportunities
– Health & Safety – Data Protection
· Taking responsibility for self-development, identifying learning opportunities and attending relevant training
Person Specification
Experience
Essential:
1. Providing support for vulnerable older people / people affected by dementia
Desirable:
1. Management of staff and/or volunteers
2. Management of safeguarding processes
3. Networking and engaging with professionals and/or the community to promote services
4. Monitoring and reporting on performance and outcomes
5. Working or volunteering within a charity or voluntary and community sector organisation
Knowledge, Training and Qualifications
Essential
1. Understanding of safeguarding of vulnerable adults
Desirable
1. Knowledge and understanding of dementia and best practice in supporting people affected by dementia
2. Undertaking risk assessments
3. Degree or equivalent professional qualification e.g. project management, health and social care
Skills
Essential
1. Excellent interpersonal and communication skills
2. Able to assess needs, identify priorities and review and develop practice
3. Excellent IT skills, including databases and Microsoft 365 applications
4. Able to build positive relationships with service users and families as well as external networks
5. Able to maintain professional boundaries
Personal Qualities
Essential
1. Empathy for people experiencing dementia and their family carers
2. Proactive and able to use initiative
3. Able to work flexibly and capable of managing a range of diverse tasks
4. A positive, non-judgemental and solution-focused attitude
5. Committed to continuous professional development and performance improvement
6. Able to support, motivate and encourage a diverse range of staff and volunteers
